Refund policy

Returns

We offer a 30-day return policy from the date of delivery.
To be eligible for a return, items must be unused, in their original condition, and returned with all included accessories.

Each return request is carefully reviewed to ensure fairness and transparency for both our clients and our curated collection.

Refunds

Once your returned item is received and inspected, your refund will be processed to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Important Notes

  • Returns must be requested within 30 days of delivery
  • Items must be in original condition with no signs of wear
  • Certain limited or final-sale pieces may not be eligible for return
  • Refunds are issued after quality inspection is completed

At CocoVault, every purchase is designed to be a seamless luxury experience — from discovery to delivery, and even after.