FAQ

Frequently Asked Questions

At CocoVault, we want your shopping experience to feel clear, simple, and completely transparent. Below are the most common questions about our pre-loved luxury collection.

💎 What does “pre-loved” mean?

Pre-loved means the item has been previously owned but carefully preserved and selected for its quality, condition, and timeless value.

🧾 Do you provide authenticity proof?

Yes. Each item goes through a strict verification process, and relevant authenticity details are provided whenever available.

👜 What condition are the bags in?

All items are individually graded. We only select pieces that meet our quality standards, ranging from excellent vintage condition to near-new condition.

🚚 Do you ship internationally?

No. At the moment, we only ship within the United Kingdom.

⏱ How long does delivery take?

Delivery typically takes 2–5 business days within the UK after processing.

🔁 What is your return policy?

We offer a 30-day return policy. Items must be unused and returned in original condition with all accessories included.

📦 Is shipping insured?

Yes. All orders are fully tracked and insured to ensure safe delivery.

👜 Do your bags come with original packaging?

Some items include original dust bags, boxes, or authenticity cards, depending on availability. This is always mentioned on the product page.

💳 What payment methods do you accept?

We accept secure online payments through trusted payment providers.

💬 Can I ask questions before buying?

Yes. Our customer support team is available to help you with any product or order inquiries before purchase.

✨ Why buy from CocoVault?

Because we curate timeless luxury pieces with a focus on authenticity, quality, and elegance — giving iconic bags a new life.